** Due to Covid-19, orders may encounter shipping delays starting March 26th, 2020.
If you have an account with Ely Cattleman, simply log onto the site to check your order status by clicking on the My Account page. Your orders will be listed in chronological order. For customers using Guest Checkout, simply call our Customer Service associates at 1-800-359-1878 to check your order status.
ORDER CHANGES & CANCELLATION
Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
We offer Free Standard Ground Shipping, which takes 5-7 business days after processing, on all domestic orders of $75.00 and more. There is a flat shipping fee of $6.95 on standard ground shipping on orders below $75.00.
Orders are processed and shipped on business days only, excluding all major and federal holidays and Saturday and Sunday.
If you would like to expedite your order, select Expedited Shipping (2 business day) for an additional charge of $15.00 or Next Day Shipping (1 business day) for an additional charge of $25 at checkout.
* We unfortunately are not able to ship to the U.S. Territories, Military APO/FPO and P.O. box addresses.
*Please note that Expedited orders must be placed by 12pm CST Monday through Friday to be shipped the same day.
*Please allow up to 2 to 3 additional business days to process orders during peak periods.
If your order is lost or stolen, please contact our customer care specialists at 1-800-359-1878 to initiate a lost package investigation. Please allow 7-14 business days for the investigation to complete and a resolution.
We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned for free within 30 days after purchase for a refund. Returned items must be returned new and unused in with original packaging and all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.
If you'd like to make a return please email firstname.lastname@example.org with your order number and return request.
Unfortunately we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from ElyCattleman.com will be accepted, and merchandise purchased online via this website is only eligible for mail-in returns.
Final sale items are not eligible for return.
At this time, ElyCattleman.com cannot process exchanges. To exchange an item, please return the item your purchased for a refund and place a new order.
RETURN A GIFT
If you are returning a gift you received purchased from this website, please contact Customer Service Department at 1-800-359-1878. We apologize for any inconvenience this may cause.
HOW DO I RETURN IN A STORE?
Merchandise purchased via this website with can only be returned by mail.
HOW TO SHIP A RETURN
Pack and seal your box securely in the original package, if possible. To ensure your return is properly processed, please follow the instructions provided to you by the customer service team.
Return Packages to:
Ely & Walker Customer Service
208 Hartmann Dr
Lebanon, TN 37087
*For free returns, please use the return label provided by customer service. You can also send the merchandise back to us using any other traceable shipping method, at your expense.
*Packages must be returned prepaid. We do not accept COD.
*We recommend you insure the package with the shipping carrier of your choice.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Mon-Fri, 8:30am – 5:30pm Eastern Time / 7:30am – 4:30pm Central Time / 5:30am – 2:30pm Pacific Time