If you have an account with Ely Cattleman, simply log onto the site to check your order status by clicking on the My Account page, Account Login. Your orders will be listed in chronological order. For customers using Guest Checkout, simply call our Customer Service associates at (888) 302-6864 to check your order status.
ORDER CHANGES & CANCELLATION
Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
We offer Free Standard Ground Shipping (USPS Priority, USPS Ground Advantage, or UPS Standard Ground Shipping), which takes 5-7 business days after processing, on all domestic orders of $100.00 and more. There is a flat shipping fee of $7.95 on standard ground shipping on orders below $100.00.
Orders shipping to Alaska and Hawaii have a flat rate of $27.95. Shipping times will vary based on location.
Orders are processed and shipped on business days only, excluding all major and federal holidays and Saturday and Sunday.
If you would like to expedite your order, select Expedited Shipping (2 business day) for an additional charge of $25.00 or Next Day Shipping (1 business day) for an additional charge of $40 at checkout.
* We unfortunately are not able to ship to the U.S. Territories, Military APO/FPO and P.O. box addresses.
*Please note that Expedited orders must be placed by 10am CST Monday through Thursday and by 9am CST Friday to be shipped the same day.
*Please allow up to 2 to 3 additional business days to process orders during peak periods.
If your order is lost or stolen, please contact our customer care specialists at (888) 302-6864 to initiate a lost package investigation. Please allow 7-14 business days for the investigation to complete and a resolution.
We want you to be completely satisfied with our product. Unwashed, unworn, and unused merchandise may be returned within 30 days after purchase for a refund, minus $3.99 for return shipping. Returned items must be returned new and unused with original packaging and all original garment tags still attached. Shipping charges for Standard, 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective. For defective items, please contact us for assistance.
For self-serve returns, please log into your account using the following link: Account Login Once logged in, you may select the order(s) and item(s) you are wanting to return, enter the return reason, then select return request. As soon as your return is approved you will receive a return label via email.
We cannot accept exchanges at this time. Please place a new order for any updated items and request a return for any unwanted items.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS, or FedEx using the address below:
Ely & Walker Customer Service
208 Hartmann Dr.
Lebanon, TN 37087
Be sure to keep the tracking number from the package you are returning to ensure the package has been delivered to our warehouse. We are not responsible for any packages sent with a return label not provided by Ely Cattleman. We do not accept C.O.D. deliveries.
Unfortunately, we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from ElyCattleman.com will be accepted, and merchandise purchased online via this website only is eligible for mail-in returns.
Final sale items are not eligible for return.
RETURN A GIFT
If you would like to return or exchange a gift, please contact Customer Service at CustomerService@elyandwalker.com or by calling (888) 302- 6864.
HOW DO I RETURN IN A STORE?
Merchandise purchased via this website with can only be returned by mail.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Mon-Fri, 9:00am – 5:30pm (except Fri till 12:00pm) Eastern Time / 8:00am – 4:30pm (except Fri till 11:00am) Central Time / 6:00am – 2:30pm (except Fri till 9:00am) Pacific Time