If you have an account with Ely Cattleman, simply log onto the site to check your order status by clicking on the My Account page. Your orders will be listed in chronological order. For customers using Guest Checkout, simply call our Customer Service associates at (888) 302-6864 to check your order status.
ORDER CHANGES & CANCELLATION
Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
We offer Free Standard Ground Shipping (USPS Priority or UPS Standard Ground Shipping), which takes 5-7 business days after processing, on all domestic orders of $100.00 and more. There is a flat shipping fee of $7.95 on standard ground shipping on orders below $100.00.
Orders are processed and shipped on business days only, excluding all major and federal holidays and Saturday and Sunday.
If you would like to expedite your order, select Expedited Shipping (2 business day) for an additional charge of $25.00 or Next Day Shipping (1 business day) for an additional charge of $40 at checkout.
* We unfortunately are not able to ship to the U.S. Territories, Military APO/FPO and P.O. box addresses.
*Please note that Expedited orders must be placed by 10am CST Monday through Thursday and by 9am CST Friday to be shipped the same day.
*Please allow up to 2 to 3 additional business days to process orders during peak periods.
If your order is lost or stolen, please contact our customer care specialists at (888) 302-6864 to initiate a lost package investigation. Please allow 7-14 business days for the investigation to complete and a resolution.
We want you to be completely satisfied with our product. Unwashed, unworn, and unused or defective merchandise may be returned within 30 days after purchase for a refund, minus $3.99 for return shipping. Returned items must be returned new and unused with original packaging and all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.
If you'd like to make a return or exchange please follow the 4 easy steps below:
Unfortunately, we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from ElyCattleman.com will be accepted, and merchandise purchased online via this website only is eligible for mail-in returns.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse. We are not responsible for any packages sent with a return label not provided by Ely Cattleman. We do not accept C.O.D. deliveries.
Return Packages to:
Ely & Walker Customer Service
208 Hartmann Dr
Lebanon, TN 37087
Final sale items are not eligible for return.
RETURN A GIFT
If you would like to return or exchange a gift and you know the order number, then follow the same steps under Returns & Exchanges above. If you do not know the order number, please contact Customer Service at CustomerService@elyandwalker.com or by calling (888) 302- 6864.
HOW DO I RETURN IN A STORE?
Merchandise purchased via this website with can only be returned by mail.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Mon-Fri, 9:00am – 5:30pm (except Fri till 12:00pm) Eastern Time / 8:00am – 4:30pm (except Fri till 11:00am) Central Time / 6:00am – 2:30pm (except Fri till 9:00am) Pacific Time