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RETURNS & EXCHANGES
We want you to be completely satisfied with our product. Unwashed, unworn, and unused or defective merchandise may be returned within 30 days after purchase for a refund, minus $5.95 for return shipping. Returned items must be returned new and unused with original packaging and all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.
For self-serve returns, please log in to your account. Once logged in, you may select the order(s) you are wanting to return, enter the return reason, then select return request at the top right. Soon as your return is approved you will be emailed a return label to use. We cannot accept exchanges by mail at this time. You can place a new order for an updated item, and separately mail the return back to us with the provided label.
Unfortunately, we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from ElyCattleman.com will be accepted, and merchandise purchased online via this website only is eligible for mail-in returns.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse. We are not responsible for any packages sent with a return label not provided by Ely Cattleman. We do not accept C.O.D. deliveries.
Return Packages to:
Ely & Walker Customer Service
208 Hartmann Dr.
Lebanon, TN 37087
FINAL SALE
Final sale items are not eligible for return. If you purchased an item before it became final sale, please contact Customer Service at CustomerService@elyandwalker.com and we will manually initiate a return for you.
RETURN A GIFT
If you would like to return or exchange a gift and you know the order number, then follow the same steps under Returns & Exchanges above. If you do not know the order number, please contact Customer Service at CustomerService@elyandwalker.com or by calling (888) 302- 6864.
HOW DO I RETURN IN A STORE?
Merchandise purchased via this website with can only be returned by mail.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund will be processed within 10 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
CONTACT US
Mon-Fri, 9:00am – 5:30pm Eastern Time / 8:00am – 4:30pm Central Time / 6:00am – 2:30pm Pacific Time
